Refund policy
At HelMeta, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer free returns and refunds within 30 days of delivery.
Return Eligibility
To qualify for a return:
• The return request must be submitted within 30 days after delivery
• The item must be unused and in its original condition
• Proof of purchase must be provided
How to Request a Return
To start a return request, please contact us at:
Please include:
• Your order number
• The reason for the return
• Photos of the product if applicable
Our support team will guide you through the return process.
Refund Processing
Once the returned product is received and inspected, the refund will be issued to the original payment method.
Refunds usually appear within 5–10 business days, depending on the payment provider.
We aim to maintain a transparent and fair return process.